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Aperture Business New Website Reminder

We are now transitioning all ordering of Neptune Systems, EcoTech Marine, AquaIllumination, Bulk Reef Supply Wholesale, and all of our Aperture Exclusive Distribution Brands to the new Aperture Business website (aperturebusiness.com).

If we have not yet moved your account, we need your basic information to complete that transition.

Please Complete This Form

Please complete the form linked above as soon as possible to get started.

If you have any questions, please contact your Aperture sales representative.

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Shipping Live Animals At Bulk Reef Supply

Caring for the animals and ensuring they arrive healthy is our top priority. Therefore, we only ship live animals via UPS Next Day Air on Monday, Tuesday, Wednesday, & Thursday. This minimizes the possibility the animals will be sitting in a shipping carrier distribution center over a weekend. Shipping centers can have varying temperatures that can put an animal's health at risk so we want to minimize their time there. We will ship the following week if you place an order on a weekend. 

We also monitor for extreme temperatures across the country before we ship animals. If you live in a part of the country experiencing extreme heat or cold temperatures, we will work with you to ensure we avoid shipping on days that have a high chance of putting your new animal's health at risk. 

As we get your animals ready for their journey to you, we will send you emails so you can track them along the way. Please have a plan to be home upon their arrival and to acclimate them as soon as they arrive so they are ready to thrive in their new environment. We’ve compiled a few of our favorite acclimation techniques below that are based on our own experience acclimating fish, corals, and invertebrates into the tanks here at Bulk Reef Supply. 

Learn More: Acclimation Guide

We use high-quality, special packaging to send your animals to you to ensure they are as comfortable as possible. Shipping is FREE when you spend $179.99 or more on live animals. Live animal orders totaling less than $179.99 will incur a special handling fee of $39.99 to cover the cost of overnight shipping and the packaging materials. 

As the animals that you ordered from us are Mr. Chili Certified, you can have confidence that every effort has been taken to ensure they arrive alive, however, despite our best care sometimes the animals don’t make the journey. In the unfortunate event that your animals do not arrive alive, please contact us immediately (within 12 hours) of delivery and send a photo to us directly: customercare@bulkreefsupply.com. We will either reimburse you for the animal that did not make the trip or work with you to schedule a replacement shipment.